Refund policy
Last updated: July 9, 2026
At Luminous Rejuvenation, we are committed to providing clear and transparent return and refund information. This policy explains the conditions and process for returns, refunds, replacements, and exchanges for eligible purchases made through luminousrejuvenation.com.
1. Return Policy Overview
- Sales region: United States
- Return window: 30 days from the date of delivery
- Eligible returns: Defective and non-defective products that meet the conditions of this policy
- Damaged, defective, or incorrect items: Please report the issue promptly and no later than 7 days after delivery
- Return shipping for non-defective items: Customer is responsible for return shipping costs
- Return shipping for damaged, defective, or incorrect items: Luminous Rejuvenation will provide return instructions and, when a return is required, an approved prepaid return label
- Restocking fee: 25% of the product price for approved non-defective returns
- Refund processing: Within 7 business days after the returned item is inspected and the refund is approved
2. Eligibility for Returns
Eligible products may be returned within 30 days of delivery.
To qualify for a non-defective return, the product must:
- Be returned within the 30-day return window
- Be unused, uninstalled, and undamaged
- Be in its original condition
- Include the original packaging, accessories, manuals, components, and other items supplied with the product
- Include proof of purchase or a valid Luminous Rejuvenation order number
Products that have been used, installed, modified, altered, or damaged after delivery are generally not eligible for a non-defective return.
Products with a confirmed defect or delivery-related issue will be reviewed according to the damaged, defective, or incorrect item process described below.
3. How to Start a Return
Before returning a product, please contact Luminous Rejuvenation to request return authorization.
Contact us at:
- Email: support@luminousrejuvenation.com
- Phone: 888-286-5661
Please include your order number, the product you wish to return, and the reason for the return.
Do not send a product back before receiving return instructions from us. Unauthorized returns may be delayed or may not be eligible for processing.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us promptly and no later than 7 days after delivery.
Please provide:
- Your order number
- A clear description of the issue
- Clear photographs of the product and the issue
- Photographs of the shipping packaging when the item arrived damaged
Please keep the product, accessories, and original shipping packaging while we review the issue.
After reviewing the information provided, we may offer an appropriate replacement, return, or refund depending on the circumstances.
If an approved damaged, defective, or incorrect item must be returned, we will provide return instructions and an approved prepaid return label.
No restocking fee applies to approved returns for products that arrived damaged, defective, or incorrect.
5. Non-Defective and Change-of-Mind Returns
We accept eligible non-defective returns within 30 days of delivery when the product meets the return conditions described in this policy.
For approved non-defective or change-of-mind returns:
- The customer is responsible for return shipping costs
- The product must be unused, uninstalled, and returned in its original condition
- All original packaging, accessories, manuals, and components must be included
- A 25% restocking fee will be deducted from the approved refund based on the product price
Return shipping costs paid by the customer are not reimbursed for non-defective or change-of-mind returns.
6. Return Shipping
Return shipping responsibilities depend on the reason for the return.
Damaged, defective, or incorrect items
If we approve a return because the product arrived damaged, defective, or incorrect, we will provide return instructions and an approved prepaid return label when a physical return is required.
Non-defective or change-of-mind returns
Customers are responsible for the cost of returning eligible non-defective products.
We recommend using a trackable shipping service and retaining your shipping receipt and tracking information until the return has been completed.
Unless otherwise stated in our return authorization instructions, an approved return should be shipped within 7 days of receiving return authorization.
7. Return Inspection
All returned products are inspected after they are received.
We will review the product's condition and confirm whether the return meets the requirements of this policy.
If a returned non-defective product is used, installed, incomplete, altered, damaged, or missing original components, the return may be declined or the refund amount may be adjusted when permitted.
We will contact you if additional information is required during the return review.
8. Refunds
If your refund is approved after inspection, the refund will be issued to the original payment method.
Approved refunds are processed within 7 business days after return inspection and approval.
After we issue a refund, your bank, card provider, or payment service may require additional processing time before the funds appear in your account. We do not control payment-provider processing times.
For approved non-defective or change-of-mind returns, the applicable 25% restocking fee will be deducted from the product refund.
No restocking fee applies to an approved return for a product that arrived damaged, defective, or incorrect.
9. Replacements and Exchanges
Depending on the circumstances and product availability, we may offer a replacement for an approved damaged, defective, or incorrect item.
Replacement products are generally shipped after the return requirements have been completed or after we have reviewed and approved the reported issue.
No restocking fee applies when we approve a replacement because the original product arrived damaged, defective, or incorrect.
For a standard exchange involving a non-defective product, please contact us before returning the item so we can confirm eligibility and available options.
10. Non-Returnable Items
Unless required otherwise by applicable law, we cannot accept returns for:
- Products returned more than 30 days after delivery
- Non-defective products that have been used, installed, modified, or altered
- Products damaged through misuse, neglect, improper installation, or unauthorized modification
- Personalized or custom-made products
- Gift cards
- Intimate, personal care, or sanitary products that have been opened, used, or unsealed when return restrictions apply for hygiene reasons
- Products specifically identified as final sale before purchase, when legally permitted
If you are unsure whether your product is eligible for return, please contact us before sending it back.
11. Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@luminousrejuvenation.com.
We will make reasonable efforts to cancel an order that has not entered processing or shipment. However, we cannot guarantee cancellation after an order has been submitted.
Once an order has been shipped, it cannot be canceled. Eligible products may be returned according to the terms of this Refund Policy.
12. Missing Items
If an item is missing from your delivery, please contact us promptly and no later than 7 days after delivery.
Include your order number and identify the missing item. We will review the order and shipment information and provide the appropriate resolution.
13. Contact Information
For return, refund, replacement, or exchange questions, please contact:
- Business name: Luminous Rejuvenation
- Email: support@luminousrejuvenation.com
- Phone: 888-286-5661
- Address: 7522 Oakmont Way, Diamondhead, MS 39525, United States
- Customer service hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding holidays
14. Legal Rights
This Refund Policy does not limit any rights or remedies available to you under applicable United States consumer protection laws.
15. Changes to This Refund Policy
We may update this Refund Policy when our return procedures, business practices, or legal requirements change.
Any updated policy will be published on this page with the applicable last updated date.
By purchasing from Luminous Rejuvenation, you acknowledge the return and refund terms described in this Refund Policy.
Luminous Rejuvenation
support@luminousrejuvenation.com
888-286-5661
7522 Oakmont Way, Diamondhead, MS 39525, United States