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Shipping policy

Last updated: July 9, 2026

At Luminous Rejuvenation, we are committed to providing clear and transparent shipping information for every order placed through luminousrejuvenation.com.

This Shipping Policy explains where we ship, our shipping costs, estimated delivery times, tracking, and what to do if there is an issue with your delivery.

1. Shipping Destinations

Luminous Rejuvenation currently ships orders within the United States only.

Orders placed for delivery outside the United States are not currently accepted.

Some carriers or products may have delivery restrictions for certain addresses. We may be unable to deliver to P.O. boxes when the selected carrier or package type requires a physical street address.

2. Shipping Service and Cost

  • Shipping service: Standard Shipping
  • Shipping cost: Free
  • Shipping destination: United States
  • Estimated total delivery time: 3 to 9 business days

Standard Shipping is free on eligible orders delivered within the United States.

Any applicable taxes or other order charges, if required, are displayed during checkout before the order is submitted.

3. Estimated Delivery Time

Our estimated total delivery time is 3 to 9 business days from the date the order is placed.

This estimated delivery window includes the time required to prepare the order for shipment and the carrier's estimated transit time.

Business days are Monday through Friday and exclude United States federal holidays.

Delivery dates are estimates and may occasionally be affected by carrier delays, severe weather, service disruptions, holidays, or other circumstances outside our direct control. If we become aware of a significant issue affecting your order, we will make reasonable efforts to provide available updates.

If a specific product has a different shipping or delivery estimate, any applicable shipping information displayed on that product page will apply to that product.

4. Shipping Carriers

Orders may be shipped using established delivery carriers such as USPS, UPS, FedEx, or another suitable carrier based on the destination, package size, and shipping requirements.

The carrier used for an order may vary. The available tracking information will identify the carrier responsible for the shipment.

5. Order Tracking

When tracking information becomes available for your shipment, we will send the tracking details to the email address associated with your order.

Tracking information may require additional time to update after the carrier receives or scans the package.

Please review your tracking information for the latest carrier-provided delivery updates.

6. Delayed or Lost Packages

If your order has not arrived within the estimated 3 to 9 business day delivery window, please review the tracking information provided for your shipment.

If the tracking information does not resolve the issue, contact Luminous Rejuvenation at support@luminousrejuvenation.com or call 888-286-5661.

Please include your order number when contacting us. We will review the available shipment information and assist with the next appropriate steps.

7. Packages Marked Delivered but Not Received

If the carrier marks your package as delivered but you cannot locate it, please:

  • Confirm that the shipping address on your order is correct.
  • Check around the delivery location and any secure package areas.
  • Check with household members, neighbors, or building management where applicable.
  • Review the carrier's tracking information for delivery notes.

If the package is still missing, contact us at support@luminousrejuvenation.com. We will review the available information and assist with the appropriate carrier inquiry where possible.

8. Damaged Packages or Items

If your order arrives damaged, please contact us as soon as possible after delivery at support@luminousrejuvenation.com.

Please provide:

  • Your order number.
  • A description of the damage.
  • Clear photographs of the damaged item.
  • Clear photographs of the shipping packaging, when applicable.

We will review the information provided and determine the appropriate resolution in accordance with our Refund Policy.

9. Missing or Incorrect Items

If an item is missing from your order or you receive an incorrect item, please contact us promptly at support@luminousrejuvenation.com.

Include your order number and details of the missing or incorrect item. We will review the order and provide the appropriate resolution.

10. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please review your shipping information carefully before submitting your order. If you notice an address error after placing an order, contact us as soon as possible at support@luminousrejuvenation.com.

We cannot guarantee that a shipping address can be changed after an order has entered processing or has been shipped.

If a package is returned because of an incomplete, incorrect, or undeliverable address provided at checkout, please contact us to discuss the available reshipment or refund options. Any applicable additional shipping charges will be communicated before reshipment.

11. Returns and Refunds

Return eligibility, return conditions, refund processing, and any applicable return shipping requirements are explained in our Refund Policy.

Please review the Refund Policy before requesting a return or refund.

Shipping-related resolutions for damaged, missing, or incorrect items will be handled according to the circumstances of the order and the applicable terms of our Refund Policy.

12. Contact Information

For questions about shipping, tracking, or delivery, please contact Luminous Rejuvenation:

  • Business name: Luminous Rejuvenation
  • Email: support@luminousrejuvenation.com
  • Phone: 888-286-5661
  • Location: Diamondhead, Mississippi 39525, United States
  • Customer service hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding holidays

13. Changes to This Shipping Policy

We may update this Shipping Policy when our shipping services, delivery practices, or business requirements change.

The updated policy will be published on this page with the applicable last updated date.

Thank you for shopping with Luminous Rejuvenation.

Health & Wellness Disclaimer

Health Disclaimer: The information provided on this website is for informational purposes only and is not intended as medical advice. Our products are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. Always consult a qualified healthcare professional before beginning any new wellness program or using health-related products, especially if you have a medical condition, are pregnant or nursing, or are taking prescription medications.